I ship out your item witin three to five days after payment, and usually sooner if it is in stock. Soaps or any item that needs to be made to order would be the exception. When I place an order, I am looking forward to receiving my item. So I try to treat others the way I would like to be treated. I will have your item out to you as soon as possible. If you've ordered during a weekend or holiday, please allow those extra days. I always send my items with a delivery confirmation number, which you will be sent so that you may track your package. I am not responsible for the delivery of the postal service but if it does go astray, I will do whatever I can from my end to assist you in finding your package.